SHIPPING AND RETURNS
DELIVERY
Within the UK: FREE Delivery
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Delivery: 5 - 7 working days. If there is no-one available to accept the parcel, a calling card will be left for you to arrange re-delivery or collection.
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International: Parcelforce Worldwide or Royal Mail International (Tracked and Signed) £25.00 15-20 Days
You will be issued with a tracking number when your order has been dispatched. Additional insurance can be purchased if necessary.
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*Postal addresses must be accurate and complete to guarantee delivery. We cannot accept any responsibility for non-delivery, or delayed delivery, of items due to customer error.
RETURN POLICY
We hope you will be delighted with your piece of Pearl Story jewellery.
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However, if for any reason you are unhappy with your purchase,We are happy to adjust, exchange, or refund your order.
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If this is the case, please contact Us within 14 days of receipt of your delivery to arrange the return/exchange/adjustment, then make sure to ship the item back to us as soon as possible.
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Items are returned at the buyer’s own risk, so we recommend that you use a Special Delivery service, and insure the shipment against loss or damage. Postage will only be refunded if an item has been sent incorrectly, or some other error has been made on our part.
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Orders must be returned in their original packaging and in perfect condition.